Privacy Policy

Dulo Dent Clinic (Ermal Dulo, Individual) takes the protection of personal data of its visitors and patients very seriously. Before reading our privacy and cookies policies, we want to clarify that the collection, processing, and storage of your data is fully compliant with the General Data Protection Regulation (GDPR) and Albanian Law No. 9887, dated 10.03.2008 “On the Protection of Personal Information.”

  1. About Dulo Dent Clinic
  • Legal Name: Dulo Dent Clinic (Ermal Dulo, Individual)
  • NIPT: L11507502S
  • Address: Lagjja 15, Rruga Aleksandër Goga, 2-story Building, 1st Floor, Durrës, Albania
  • Contact: dulodent@gmail.com

Dulo Dent Clinic acts as the Data Controller, collecting and processing data securely to ensure the best experience for patients and website visitors.

  1. Personal Data We Collect

We may collect personal data through contact forms on our website or communication via www.dulodent.com, booking forms, WhatsApp, Facebook Messenger, Instagram, and email. The data may include full name, email, phone number, address, and any voluntarily provided information for inquiries or appointments. We use this data to provide better services and contact patients when necessary.

  1. Cookies

Cookies are small text files stored on your computer when visiting our website. They help us remember your choices (e.g., website language), improve your browsing experience, and analyze website usage via Google Analytics.

  1. Data Processing

All personal data is processed only by Dulo Dent Clinic and securely stored. Third-party applications (Google Analytics, Gmail, WhatsApp) may assist in service functionality, but they do not share your data with third parties except as described in this policy.

  1. Legal Basis for Data Collection

Data collection and processing are carried out in compliance with the EU GDPR and Albanian Law No. 9887, dated 10.03.2008 “On the Protection of Personal Information.”

  1. Purpose of Data Collection

We collect personal data to enhance your website experience, register potential patients, send newsletters regarding offers, services, and products, and contact patients during their treatment at our clinic.

  1. Data Retention

Data may be retained for an indefinite period unless the user requests deletion or modification.

  1. International Data Transfer

Dulo Dent Clinic does not transfer personal data outside Albania for purposes other than those described in this policy.

  1. Sharing Data with Third Parties

Dulo Dent Clinic does not share personal data with any third parties, except for third-party applications committed to privacy protection, such as Google Analytics, Gmail, and WhatsApp. You can read Google’s privacy policy here and WhatsApp’s here.

  1. Your Rights

Website users have the right to request modification or deletion of their personal data and to refuse the use of their data for marketing purposes. To exercise these rights, contact us at: dulodent@gmail.com

  1. Changes to the Privacy Policy

Any changes to our privacy policy will be announced at the top or bottom of the website. You must read and accept the new policies when published.

  1. Contact

For any questions or suggestions regarding the Privacy Policy: dulodent@gmail.com